Bina Asks / ?WHAT IF, Lorenz Klein 5, Rishon LeZion, Israel. Email: binaasks@gmail.com. Phone and WhatsApp: 050-9909312.
This is general information about the terms of transactions on the site. In case of a conflict between this policy and a binding legal provision, the legal provision prevails.
The site offers personalized cards, generic Bina cards for a boy or a girl, home-printable PDF files, and upgrades or complementary products, to the extent offered on the order page.
Physical shipping is offered only for products explicitly marked as including shipping. Shipping fees, delivery areas, and shipping method are shown before payment.
The standard delivery time for a physical product is up to 14 business days from order confirmation and receipt of all details needed for production.
During peak periods, holidays, promotions, or special circumstances shown on the site, delivery time may reach up to 30 business days. Any such exception will be shown before the order is completed.
If it turns out we cannot meet the delivery date shown, we will notify the customer as soon as possible, provide an updated date, and act according to the options and rights available by law, including cancellation and refund where such a right applies.
Delays caused by the shipping company, strikes, a state of emergency, security restrictions, extreme weather, a widespread malfunction, or circumstances outside the business’s control will be handled with notice to the customer and in accordance with the law. Nothing in this section negates a right of cancellation or remedy granted by law in the event of non-delivery or delay.
The customer is responsible for providing accurate shipping details. Self pickup, if offered, is arranged in advance only and only after the order has been received from the printer and notice has been given that the product is ready for pickup. The pickup location, date, and coordination method will be provided in a separate notice.
For products that include a personal character, the character and scenes are created using AI models and image processing and illustration tools. This is a cartoon-style illustration based on general characteristics and on the photo or choices provided when ordering.
The character, facial features, hair, clothing, body pose, facial expressions, or the action shown may not be fully identical to the uploaded photo or to the character chosen at purchase. There is no commitment to a one-to-one likeness or an exact reproduction of every detail, and differences may occur between different illustrations within the same deck.
The buyer acknowledges that this is an illustrated, personalized creation, not a photograph or an exact copy of the child. We make reasonable efforts to achieve a similar result, but this does not constitute a commitment to an identical result.
This clarification does not diminish any rights in the event of a product that materially does not match the order details, a technical defect, non-delivery, or another breach of an obligation that applies to the business by law.
Generic cards that are not manufactured specifically to a customer’s details may be subject to a right of cancellation in a distance sale transaction, subject to the terms of the law and the condition of the product upon return. Where the law allows charging a cancellation fee, it will not exceed the amount permitted by law.
Cards created specifically based on a character, name, dedication, photo, or personal characteristics may fall under the exception for goods made specifically for the consumer. After production or the personalization process has begun, the right of cancellation may differ from that of a generic product, subject to the law and the circumstances.
The exception for a personalized product does not cancel rights in the event of a defect, non-conformity, non-delivery on time, or another breach by the business.
A PDF file is a digital product. Before confirming the order, information is shown about the start of digital supply and its possible significance regarding cancellation. If the file is defective, does not match the order, or was not delivered, please contact us and we will act to fix it, resend it, or issue a refund as applicable and in accordance with the law.
A cancellation request should be submitted in writing by email or via a dedicated cancellation link on the site, if available. Please include your name, order number, and another identifying detail.
In the event of a defective product or one that does not match the order, please contact us with the order number and a description of the issue. We will address it by repair, replacement, resupply, or refund, depending on the type of product and the circumstances, without derogating from rights under the law.
binaasks@gmail.com or 050-9909312.